bd bazee Privacy Policy

bd bazee collects user information at various stages. The information collected can broadly be divided into two categories: information provided directly by you, and information collected automatically.

Information you provide directly:

• Full name, date of birth, email address, and mobile number provided at registration
• A copy of your national ID card or passport for identity verification
• Financial information related to deposits and withdrawals — such as your bKash, Nagad, or Rocket account number
• Messages and information provided when contacting customer support
• Information submitted for birthday gifts or referral programs

Information collected automatically:

• IP address, browser type, and device type
• Time of site access, page navigation patterns, and session duration
• Information collected through cookies and similar tracking technologies
• Logs related to game history, bet amounts, and account activity

bd bazee uses collected information only for specific and legitimate purposes. No information is used beyond what is necessary.

• Account management: For registration, login, password recovery, and account security
• Identity verification: To prevent fraud and ensure payments are made to the right person
• Financial transactions: For processing deposits, handling withdrawals, and maintaining transaction history
• Customer support: To provide assistance via 24/7 live chat and email
• Promotional communications: To inform you about bonus offers, weekly rewards, and special promotions (subject to your consent)
• Platform improvement: To analyse site performance and improve the user experience
• Security: To detect unauthorised access, fraud, and other harmful activity
• Responsible gambling: To monitor user play patterns and provide necessary alerts and support

bd bazee never sells your personal information to third parties. However, certain situations require sharing information to operate our services:

• Payment processors: Necessary information is shared with the relevant institutions to complete financial transactions via bKash, Nagad, Rocket, and bank transfer
• Technology partners: Technology service providers involved in operating and maintaining the site receive limited access to information under strict confidentiality agreements
• Legal obligations: Information may be disclosed in compliance with applicable laws in Bangladesh or judicial orders
• Fraud investigations: To assist relevant authorities in investigating potentially fraudulent activity

Outside the cases listed above, we do not share your information with any third party. We require all partners to comply with our privacy standards.

bd bazee has implemented industry-standard technical and organisational measures to protect your information:

• SSL encryption: All our connections are encrypted using SSL technology, which prevents third-party access during data transmission
• Secure servers: Your data is stored on secure servers accessible only to authorised personnel
• Access controls: Internally, only staff who require your information to do their jobs can view it
• Regular audits: Our security systems are regularly reviewed and tested
• Two-step verification: OTP and other verification methods are used to prevent unauthorised access to accounts

While we take every precaution, no digital system is completely infallible. We therefore ask that you use a strong password and never share your login details with anyone.

The bd bazee website uses cookies. Cookies are small data files stored on your device that help improve your experience using the site.

The cookies we use:

• Essential cookies: Necessary for maintaining login status, ensuring security, and running core site functions
• Functional cookies: For remembering your preferences, language settings, and personalised settings
• Analytics cookies: To understand which pages on the site are visited most, helping us improve our services

You can disable cookies from your browser settings. However, disabling essential cookies may cause some site functions to stop working properly.

bd bazee retains your information only for as long as necessary or legally required:

• For active accounts: information is retained for as long as the account remains active
• For closed accounts: financial transaction records are kept for at least five years from the date of closure
• For legal requirements: information is retained for the period specified by applicable regulations
• If you withdraw consent for promotional communications, that information is deleted immediately

As a bd bazee user, you have several rights over your own information:

• Right of access: You may request to know what information we hold about you
• Right to correction: You may request that incorrect or incomplete information be corrected
• Right to deletion: In certain circumstances, you may request that your information be deleted
• Right to object to processing: In some cases, you may object to the processing of your information
• Right to withdraw consent: You may withdraw your consent to marketing communications at any time
• Right to data portability: In certain circumstances, you may request your information in a structured format

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time. To learn more about how your information is managed in relation to responsible gambling, please read our Responsible Gaming page.

bd bazee services are intended only for persons aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

Date of birth verification is mandatory at registration. If we become aware that information from a minor has been collected, that account will be closed immediately and the related information will be deleted.

If you learn that a minor has registered on bd bazee, please notify our customer support immediately.

Our platform may contain links to third-party services — such as payment gateways or game providers. These third parties have their own privacy policies, and bd bazee is not responsible for how they manage your information.

It is in your own interest to review the privacy policy of any third-party service before using it. We work only with partners we trust from a service quality perspective.

bd bazee reserves the right to change or update this privacy policy when necessary. If a significant change is made:

• The "Last Updated" date at the top of the page will be changed
• A notice will be sent to registered users by email or within the platform
• For significant changes, your consent to the new terms may be required

If you continue to use the platform after a change, you are considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

Due to our server and service infrastructure, your information may in some cases be processed outside Bangladesh. In such situations, we ensure that:

• Appropriate safeguards are maintained during the transfer of information
• The receiving party adheres to privacy standards equivalent to our own
• Technical security measures remain in place for international transfers

If you have any complaint or concern about how your information is handled, bd bazee takes it seriously. To raise a complaint:

1. First contact our 24/7 live chat — most issues can be resolved quickly
2. If you provide details by email, we will investigate and respond
3. For complex matters, our dedicated team will give the issue full attention and work to find a resolution

We are committed to resolving all complaints within a reasonable time. For further matters related to this policy, you may also visit our Frequently Asked Questions (FAQ) page.